bloop Cosmetics and Fragrances

bloop Cosmetics and Fragrances






1. General

BLOOP (www.bloop-bloop.com) is a website (the “Website”) operated by the House of Classics (M) Sdn. Bhd. (the “Website Owner”). The Website Owner (or "we" or "us" or "our") provides the information contained on this Website or any of the pages comprising the Website to visitors ("Visitors") (cumulatively referred to as "you" or "your" hereinafter).  Access to and use of this Website and the products and services made available to you through this Website (collectively, the "Services") are subject to the following terms and conditions (the "Terms of Service"). By using the Services, you shall agree to all of the Terms of Service. BLOOP reserves the right to amend these Terms of Service from time to time without further notice to you. You are encouraged to check this page regularly to take notice of any changes made to the Terms of Service. 

BLOOP reserves the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of this Website.

2. Restrictions of Use

You shall not misuse this Website. You shall not: commit, aid or abet a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence.

BLOOP is not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful or malicious material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website, to your downloading of any material posted on it, or on any website linked to it.

3. Intellectual Property

The intellectual property rights in all software and content made available to you on or through this Website remains the property of BLOOP and are protected by copyright laws and treaties around the world. All such rights are reserved by BLOOP. You may store and print the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format whether digital or physical, any of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by BLOOP.

BLOOP and BLOOP-BLOOP.com are trade marks in the process of registration and belonging to BLOOP. No license or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of BLOOP.

4. Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following Terms of Service. All orders are subject to availability. Dispatch times may vary subject to any delay as a result of postal delays or force majeure for which we will not be responsible.

You must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. BLOOP retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

a. Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and shall not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation via e-mail that the goods have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

b. Pricing and Availability

Whilst we try and ensure that all details and descriptions which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this at our earliest convenience and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund in store credit.

You shall bear all delivery costs; such additional charges are clearly displayed where applicable and included in the 'Sum Total'.

c. Payment

Upon receiving your order our payment merchant will carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

 

d. Discount Codes

Account discount codes - Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.

Promotional discount codes - We may from time to time offer promotional discount codes, which may apply in respect of any, or certain specified, purchases made though this Website.

BLOOP reserves the right to vary these terms and conditions. The conditions of use relating to any discount code will be specified at the time of issue.

5. E-COMMERCE

The use of this site is governed by the terms and conditions set out herein and by proceeding with a purchase using this site, you shall be deemed to accept these terms and conditions.  

1.    Delivery Charges: 
(Within Malaysia only) RM10 (West Malaysia), RM12 (East Malaysia). 

Free Delivery for any purchase above RM 80. 
For foreign buyer, there will be an additional delivery charges based on the location & country.

 

2.    All order items delivery timeline will be from 7 WORKING DAYS onwards and is subjected to custom clearance, logistics handling and also some unforeseen circumstances.

 

3.    Refund can be done only if (i) the items ordered are out of stock and payment has been made or (ii) the item(s) is having defect and we have no stock to replace for you. Please note that refund will only be made in the form of STORE CREDIT for future purchase and we will issue store credit which is equivalent to the original paid amount for customers who are eligible for that. No refund in CASH form will be provided by BLOOP once order has been placed.  

 

4.    All sales are final, no refund/cancellation is allowed once order is placed. 

 

5.    All items are solely first come first serve basis. Full payment must be made upon placing order. 

 

6.    Products colors may differ mainly due to color calibration of individual's computer and it might appear brighter or darker in reality due to strong studio lighting used. 

 

7.    Exchange of defected goods can only be done if buyer reports the issue to BLOOP within 24 hours upon receipt of the items. We will base on PosLaju or Airpack system time stamp to determine the valid period for all return requests. For example, if we deliver your item on 2nd Jan, PosLaju will normally deliver the item on next business day which is 3rd Jan, then you will have the whole of 4th Jan to log a case to us should you require a return or exchange request. Any reports made after 4th Jan will not be entertained. 

 

8.    All exchange goods MUST be delivered back to BLOOP within 7 calendar days after request is received. Failing to do so, BLOOP holds the right not to proceed with exchange or refund. 

 

9.    All reasonable efforts to deliver the order will be made by BLOOP. However, customers are responsible to have someone at the delivery address to receive delivery and sign for the same. BLOOP shall not be responsible for delivery being received by unauthorized persons. Any cost for re-delivery will be passed to the customer if the delivery address is unattended at the time of delivery. 

 

10. Any damage or loss to the goods during carriage or delivery to the nominated address of the customer will not be the responsibility of BLOOP and there will be no refunds. 

 

11. Refunds are not allowed for quality expectation based on individual, such as item is not as good as imagine.  

 

12. BLOOP does not offer any "help-to-sell" service. Customers are advised to purchase the goods prior to understanding of inspired pieces. We are not responsible for any quality expectation issue and not providing any help to sell away service. We only provide replacement for defected goods or refund for out of stock items.

6. Liability Disclaimer

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law BLOOP and content providers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

7. Warranties

The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.

8. Visitor Registration

Visitors will need to register with the Website in order to use some of the services or features made available on this Website. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately either using the Website’s automated service, or via e-mail at customerservice@bloop-bloop.com. We may change registration requirements from time to time.

9. User of the Website

The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction. By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.

10. Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

11. No Commercial Use

This Website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this site. You may not use this site, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.

12. Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with BLOOP and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to BLOOP.

13. Indemnity

You agree to indemnify, defend and hold harmless BLOOP, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

14. Variation

BLOOP shall have the right in its absolute discretion at any time and without notice to amend or remove the Services and/or any page of this Website.

15. Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

16. Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments by sending us an email at customerservice@bloop-bloop.com.

17. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

18. Governing Law and Jurisdiction

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Malaysia without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the courts of Malaysia in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

19. Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and BLOOP. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of BLOOP.